What we collect
When you place an order: name, email, phone, delivery address, and the image you upload.
When you browse: standard server logs, anonymous analytics about which pages you visit, and (if applicable) UTM tags from the link that brought you here. We don’t track you across other sites.
Why we collect it
To produce and deliver your order, communicate about it, and answer support questions.
The image goes to our press and our courier. The contact details go to our order management system and to PayFast for payment processing only.
Where it is stored
On Supabase (database) and PayFast (for payment processing only — we never see your card details).
Image files are stored securely in cloud storage. We retain order records for 5 years (legal requirement) and delete them on request after that.
Your rights under POPIA
South Africa’s Protection of Personal Information Act gives you the right to access the data we hold on you, correct anything wrong, request deletion, object to processing, and complain to the Information Regulator.
Email hello@paperwalls.co.za to action any of these and we’ll respond within 30 days.
Sharing
We don’t sell your data. We share order details with PayFast (payment), our print fulfilment team (production), and our courier (delivery). That’s it.
Updates to this policy
We may update this policy from time to time. The latest version is always on this page with the updated date below the title. Material changes are emailed to existing customers.
Questions about your data? Email hello@paperwalls.co.za.